Return & Replace Policies

1. General Policy

We have a strict No Return, But Replace policy. We only replace products that are defective or have damaged packaging.

2. Replacement Timeframe

Customers can request an order replacement within 48 hours after the product has been delivered.

3. How to Request a Replacement

To initiate a replacement, the customer must upload an unboxing video taken before opening the product package. The video must clearly show the package in its original sealed state and the complete opening process.

Important: If the product is damaged or looks defective in the unboxing video, your replacement request will be considered. Otherwise, if the user opens the packing/box without a video and the product is damaged, the replacement request will NOT be considered.

4. Verification Process

If the order is approved for replacement, we will check the product upon receipt. We verify whether it is the exact same product we have sent or if it is a scam.

If it looks wrong or is identified as a scam, we will return the product back to you. Otherwise, if verified as a genuine defect, we will process your replacement.